We want every O.C.D. Experience purchase to feel intentional and straightforward. This policy applies to eligible physical products purchased directly from ocdexperience.com.
30-day return window
You may request a return within 30 days of delivery. To qualify, the product must be unused, unworn, in its original condition and packaging, and accompanied by proof of purchase.
Before sending anything back, email ocd@ocdexperience.com with your order number and the item you would like to return. We will confirm eligibility and provide return instructions. Please do not send a return without authorization.
Final-sale and non-returnable items
Final-sale and clearance items—including O.C.D. Slim Wallets marked Final Sale—cannot be returned or exchanged unless they arrive damaged, defective, or incorrect. Gift cards, downloadable products, completed digital programs, and services are also non-returnable except where required by law.
Return shipping
Customers are responsible for return shipping on eligible non-defective products, and original shipping charges are not refundable. We do not charge a restocking fee. We recommend using a trackable shipping service because we cannot guarantee receipt of an untracked return.
If your order arrives damaged, defective, or incorrect, contact us promptly at ocd@ocdexperience.com with your order number and a photo so we can make it right.
Refunds
Once your return is received and inspected, we will email you with the approval status. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit.
Exchanges
Eligible full-price products may be exchanged within the same 30-day window, subject to availability. Email ocd@ocdexperience.com before returning the item so we can confirm the replacement.
Need help?
Questions about a return, exchange, or refund? Contact ocd@ocdexperience.com.